Maintenance

Large scale asset and location repairs require complete project visibility and management control

NetSuite enables asset and location repair businesses to gain greater project visibility when staff are scattered around the country. Connecting vendors, contractors and field staff in a synchronised system. NetSuite is the ideal solution to optimise  the entire service engagement workflow.

NetSuite is the ideal tool for repair businesses in the mining, oil, plumbing and sewerage repairs industries. The ultimate visibility enabler.

NetSuite’s Field Service Management module for asset and location repairs increases profitability in your business by boosting technician productivity. Allowing you to gain visibility and synchronise all communications between subsidiaries, vendors, contractors and internal teams.NetSuite is the ideal tool to map the entire repair journey.

NetSuite allows repair teams to work in multiple locations with complete project visibility

View the location of all field staff on the schedule board using an integrated map allowing for route optimisation.Collaborate with suppliers, purchasing and simplify a distribution resource plan. Automate workflows seamlessly across networks to increase total visibility.Improve operating efficiency and customer service levels with one streamlined end-to-end business platform with complete visibility of your field service team.

Connecting the core components for teams of large scale asset repairs.

Accounting ,CRM, job costing, project management and field service management. NetSuite creates a single data point for the complete management of large scale repairs and servicing.

NetSuite Features for Asset and Location Repairs

Collaboration is crucial when working with large multi-state projects of asset and location repairs. NetSuite helps create a single data point to manage mining, oil, plumbing and sewerage projects with complete accuracy.

Know the status of project profitability with built in accounting features designed for large scale assets.

A seamless connectivity between mobile app and NetSuite ensures collaboration between all relevant units.

Create a collaborative loop between on-site inspections and creation of repair jobs.

In both small and large multi-state projects, management and project visibility is streamlined with NetSuite.

Accounting designed for location repairs and servicing
  • NetSuite ERP provides a simple way to trace general ledger impact back to the source transaction from financial reports.
  • Simple debtor management and customer  analytics that provides insights into day sales outstanding.
  • Minimise manual accounting administration by using the NetSuite Workflow and Approval automation engine.
  • Create complex invoices in less time using set rules and invoice automation features designed for complex renewable contracts.

Turn inspections into repair jobs

  • Utilise recurring tasks to schedule a remote inspection of performance and easily vary schedules based on data collected and presented to you.
  • Program maintenance is simplified when you define template maintenance schedule by asset type.
  • Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility.
Scheduling and GEO staff tracker in the field
  • Improve your dispatch decision making capabilities with information based on proximity and job completion.
  • See technician location and work order status in real time to further help schedulers make decisions.
  • Mirror the technician mobile app to shadow their activity, provide technical support or update records if the technician is in transit to give you more visibility over their in field status.
  • Sales transactions auto apply price level, custom pricing, and discounts.

End-to-end Project Management

  • Adopt a systemised approach to project management by viewing the entire project plan with Gant chart and real-time snapshots of project status down to task level.
  • Start a project with ease with a template-based project setup and ongoing maintenance with flexible initial resource allocations capability.
  • Track project issues down to a task level with customisable fields for severity, notes and resolutions. Allowing you to to triage tasks and action easily.

Teams that work within the mining, oil, plumbing and sewerage industries need to be able to capture, track and manage complex data that allows them to maximise the productivity of their field teams. NetSuite provides businesses with a deep understanding of their field teams with customisable parameters to help give them more access to information to complete jobs in a shorter time frame.

When field teams are dispersed across multi-state locations, access and visibility to information is crucial

Effective field service management provides vendors, contractors and subsidiaries all the information they need to complete a job as fast as possible.

A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.

NetSuite helps technicians create a fully visible picture to improve maintenance workflows.

Keep detailed records of technician stock levels with field barcode scan and serial number support.

Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.

Field Mobility

  • Improve the accuracy of your field and form validations with customisable checklists and forms to digitize data capture.
  • As soon as a job is completed, logging details is simplified with customer location and asset service history attached to the service request. As well as an automatic logging of service activity.
  • If you’re offline, no stress. Offline records are queued for synchronisation when a connection is re-established. Additionally, work in online mode with instant recording in NetSuite directly from the mobile app.

Inventory In The Field

  • It is simple to manage spare parts, inventory and consumables in technician vans and customer locations.
  • Field technicians can simply identify items by barcode and are aided with support for serial tracked inventory.
  • Enable a rapid response for parts replacement by automating Return Merchandise Authorisation (RMA) from the field
  • Maintain technician van stock levels for maintenance kits and consumables. Giving more assurance that your field technician has what they need to get the job done.

Maintenance

  • Program maintenance is simplified when you define template maintenance schedule by asset type.
  • Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility.
  • Know your financial snapshot with maintenance contracts with service level reporting costs and revenue models, allowing teams to report maintenance contract profitability.

Warranties and Repairs

  • Track warranties on assets and parts to manage warranty claims and monitor their progress and status.
  • Match replacements to warranty claims for end-to-end visibility of transactions and reporting capabilities.
  • Inform technicians in the field by generating work orders that inherit warranty details.
  • Create a seamless workflow for parts under warranty with documentation from field to depot and then shipment to supplier.

Client Testimonials

“We asked Klugo to think creatively, and together, we solved the NetSuite setup; it was a massive win for us. Our account managers can be out there in the community instead of sitting behind a computer inputting orders.”
Ellie Davidson
Operations Manager, TLA Merchandise
“Klugo tailored NetSuite to the needs of a machinery manufacturer, now it’s a task-driven application that suits our purposes brilliantly. We were able to reduce our customers’ wait time for deliveries and save on transportation costs.”
Jay Chirnside
General Manager, Kerfab
“Klugo were flexible and professional, supporting us in our hour of need. They enabled us to onboard a whole remote finance team and ensure continuity. I look forward to working with them to optimise dashboards and reporting so we can work smarter, not harder.”
Nigel Dearing
CEO, Nuffield Group