As demand for equipment increases in line with positive activity within mining and construction industries, so does the need for cranes and servicing.   An Industry report from IBIS World (Allday 2017) suggests that the downstream effect of the growth in the mining sector will positively affect the Construction (residential and commercial) sector and in turn, the heavy machinery sub sector, crane hire and servicing. This is great news for the industry, so how do you position your crane company to benefit from this growth? When equipment and service companies grow too quickly without the right systems and processes in place, they can fail to benefit due to inefficiencies within their business. We work with equipment manufacturers and distributors to improve their processes and systems, with distribution software specifically designed for the industry. With productivity a key priority amongst businesses in the industry, with over 66.5% stating this is the top concern. We ensure that they can scale up quickly when the time is right, and take advantage of market opportunities. Crane companies who have the following in place will benefit most from this upturn in the market:

  • A cloud-based customer relationship management (CRM) system that allows for scaling up quickly.
  • Systems and structures in place for accurately tracking service personnel, spare parts, time on site and profitability of jobs.
  • An ability to process sales orders and view movement of shipped orders at all times, and identify any discrepancies with meeting demand early.
  • Maximise sales across the business with complete visibility into opportunities, pipeline and pricing.

Do you also service the equipment you distribute? You’ll need NextService, a native application to NetSuite that can help you manage your field service team. As it’s native, it sits in the one platform – so no need for data integration and double data entry. And best of all, it was developed in Australia for an Australian Equipment Distributor, so it’s purpose built for your industry. Why Klugo? We’ve been in the industry since 1979 and we know the ins and outs of the industry. With our parent company, Headland Machinery, we’ve been working with manufacturers for over 60 years. Read the Headland Machinery case study to find out how we help companies like yours. If you’d like help in positioning your company for growth in this upturn, please don’t hesitate to get in touch. We specialise in helping businesses like yours in the equipment manufacturing sector grow with NetSuite, a cloud-based business management system.