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Allcon

Allcon

Jul 17, 2018

Case Study
Allcon
LOCATION:
Croydon South, Victoria, AUS

About Allcon

Allcon Group have 25 years experience as a specialist supplier to the concrete construction industry, offering a range of products from concrete finishing, power tools, generators, formwork and more. Allcon’s company value proposition is “Saving customers time”, so to support this, Allcon needed an eCommerce platform that would be easy for customers to use and deliver them business efficiency.

SuiteCommerce Advanced was an obvious choice for Allcon as they are already experienced NetSuite users. Having one system that is fully integrated will enable Allcon to maximise their business efficiency as well as create a better customer experience.

Challenges Faced

As a company that prides itself on superior customer service and delivery direct to customer work sites, their previous solution didn’t adequately support their business model or allow for growth.
Harvey Weeks Marketing Manager at Allcon, said their B2B website lacked integration with their current business systems.

“A significant challenge was the lack of integration between our existing website and SuiteCommerce Advanced. The website was the only business system that was ‘outside’ Netsuite,” says Harvey.

Order processing was manual – with customers placing a request for quote online and then each order manually processed by an Allcon customer service team member. Customers were unable to complete their purchase via the site, making the order process longer and increasing Allcon’s cost to service customers.

Allcon’s 3 FTE customer service staff would process up to 150 phone orders per day – they needed a solution to help divert customers online and free up these resources and allow the business to grow.

Business Requirements

Allcon engaged Klugo to develop and implement a NetSuite SuiteCommerce solution that would meet the the purchasing needs of Allcon’s customers and Allcon’s business requirements via a secure B2B website.

This new eCommerce site would need to achieve the following:

  • Ensure it’s easy and fast for customers to order
  • Reflect the Allcon premium delivery service with freight calculations
  • Ability to save orders and come back within a set period
  • Ability to review past orders and reorder
  • Ability to order items on backorder
  • Ability to lookup order status
  • Purchases done with credit card payment – (EziPay payment gateway).

Due to the nature of their businesses, a high percentage of Allcon’s customers also access the website when on site at a job – with up to 40% of website views coming via mobile device. A key requirement was for the website to be fully responsive across any device and allow Allcon’s customers to find product information quickly and place orders no matter where they were.

“The website will continually grow and evolve with the business, as we take on new product ranges and geographical locations. The Klugo team have been excellent to work with.”

Business Requirements

Allcon engaged Klugo to develop and implement a NetSuite SuiteCommerce solution that would meet the the purchasing needs of Allcon’s customers and Allcon’s business requirements via a secure B2B website.

This new eCommerce site would need to achieve the following:

  • Ensure it’s easy and fast for customers to order
  • Reflect the Allcon premium delivery service with freight calculations
  • Ability to save orders and come back within a set period
  • Ability to review past orders and reorder
  • Ability to order items on backorder
  • Ability to lookup order status
  • Purchases done with credit card payment – (EziPay payment gateway).

Due to the nature of their businesses, a high percentage of Allcon’s customers also access the website when on site at a job – with up to 40% of website views coming via mobile device. A key requirement was for the website to be fully responsive across any device and allow Allcon’s customers to find product information quickly and place orders no matter where they were.

Business Improvements

Since implementing the SuiteCommerce Advanced eCommerce solution, Allcon have found that their website has significantly improved business efficiency. Their customers have also responded very favourably, with more and more customers choosing to transact online rather than via phone.

“Importantly, customers love our new website! Our efficiency has been improved in a number of ways – including management of products etc. on the website, and from the fact that existing customers are now purchasing online rather than by phone, which leaves us more time to do more important things such as selling to new customers,” says Harvey.

Now a customer can place an order online, and this goes straight to despatch. Previously, the customer had to phone in and we manually entered the order.

“The website will continually grow and evolve with the business, as we take on new product ranges and geographical locations,”
“The Klugo team have been excellent to work with.” he says.

For more information on Allcon, visit their website here.

Headland Machinery

Headland Machinery

Jul 17, 2018

Case Study
Headland Machinery
LOCATION:
Burwood, VIC, 3125
INDUSTRY:
Wholesale Distribution

About Headland Machinery

Headland supplies Sheet Metalworking, CNC, Fabrication, Robotics, and Vertical Storage machinery and equipment to the manufacturing and engineering sectors within Australia and New Zealand.

Headland turned to NetSuite OneWorld in 2011 to improve business efficiency and streamline workflows using a rich, cloud-based ERP solution that provides a single comprehensive view of its business, while enabling the company to grow by supporting multi-currency conversion capabilities.

Headland is using NetSuite OneWorld in eight different currencies in two countries for financials, inventory management, fulfilment, CRM, process workflow, project costing and reporting, as well as other core processes.
As part of the solution, Headland developed its own service management system, NextService, within NetSuite, which uses a mobile application to view active tasks, record travel time and status per service technician, enabling its schedulers to view if Service staff are in transit or on-site.
“NetSuite has really helped us increase the utilisation and efficiency of our Engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work,” said Headland’s Managing Director, Richard Kloe. “They now also have complete visibility of our customers in real-time, enabling them to be better prepared and better able to service customer requirements.”
NetSuite; the industry’s leading provider of cloud-based financials / ERP and omni-channel commerce software suites recently announced that a growing number of Australian manufacturers are turning to NetSuite’s next-generation cloud manufacturing solution for building and expanding successful businesses; with Headland Machinery paving the way for other companies to take on this new innovation.
Headland Machinery benefits from a complete cloud manufacturing solution, armed with robust capabilities to efficiently manufacture, forecast, price, track and schedule products with a focus on design and a single platform for both B2B and B2C distribution.
Today’s manufacturers face shifting economic conditions. Modern manufacturers require a system that helps them reduce costs during the design process, efficiently manage multi-channel distribution, continuously innovate and leverage a dynamic supply network, while adapting to mobile empowered customers blurring the line between B2B and B2C and demanding a modern, eCommerce experience.

“Traditional on-premise software approaches used by many manufacturers create a barrier to product innovation and business growth by increasing IT costs, driving up the cost of production and decreasing business efficiency and accuracy,” said Mark Troselj, Managing Director of APAC for NetSuite.

“By switching to the NetSuite cloud, today’s modern manufacturers can accelerate innovation, produce higher quality products at high margins, rapidly adapt to market changes and distribute across multiple channels, gaining a competitive advantage and driving success in the global economy.”

NetSuite’s integrated business solution complements manufacturing-specific functionality with order and inventory management, fulfilment, financials and accounting, CRM, services automation, eCommerce and more, eliminating the inefficiency of maintaining multiple disparate systems.

NetSuite is intended to free staff from inefficient manual work and channel resources into value added activity such as R&D, supply network optimisation, customer service and support.

Aquatec Fluid Systems

Aquatec Fluid Systems

Jul 17, 2018

Case Study
Aquatec Fluid Systems
LOCATION:
Shepparton, VIC 3630
INDUSTRY:
Manufacturing

About Aquatec Fluid Systems

Aquatec has had 30 years’ experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required an internal system that would grow with their business.

Why Move to NetSuite

Tanya Caruana, Business Process Manager at Aquatec Fluid Systems says, a detailed and thorough assessment of various ERP solutions lead to the selection of NetSuite.

“When we were searching for a system, we found that NetSuite was the only system that was fully integrated, cloud-based and didn’t need to be fully customised from the beginning. It’s out of the box capability met most of our needs and the additional modules and customisations would cover the rest of our unique requirements.”

“It appeared easy to use, fairly intuitive and would provide the visibility that our business required. The fact that other reputable companies were using it added to our confidence” Tanya says.

The biggest draw card for Aquatec was the systems business transparency. NetSuite offers Aquatec a platform where every aspect of the business can be monitored and managed – it enables the leaders of the business to see areas performing well as well as those needing improvement.

Centralised data was necessary. The company originally operated a number of disparate systems, making it difficult to instantly see current customer information and transactions. With NetSuite, this became feasible.

“All information is centralised within Netsuite and the soft links make it easy to find the detail we are looking for from any starting point – this is key to our business as we can pull up customer history or inventory levels in no time,” Tanya says.

“The system helped us eliminate duplication and we can easily all aspects of our data. We still use outlook calendars however the NetSuite activities allow us to plan sales trips, record information and not lose sight of viable opportunities very easily”.

As the company have a large warehouse, inventory management was a key issue prior to implementing NetSuite. Since implementing, Tanya has seen a significant improvement in their warehouse management.

“There has been quite a big difference [since implementing NetSuite] as the previous system was manual. Keeping track of inventory on hand value and being able to manage our stock minimum and maximums quantities has been an enormous benefit”

Challenges Faced Before Implementation

Operating with multiple disparate systems, Aquatec saw the need for more efficiency and visibility over the company.

Business challenges Aquatec faced:

  • Manual entry of data and duplication of work
  • Manual quoting to work order processes
  • Multiple, disparate systems
  • Manual inventory issues, and challenges with stock management and allocation
  • Challenging to analyse job costings
  • Lack of visibility of company deliverables in the warehouse. Inventory tracking and allocation against sales orders were a manual process.
  • Lack of real-time
    data
  • Lack of easily visible data over entire business performance

Aquatec’s Business Requirements

Aquatec required a single platform to consolidate their multiple, disparate systems, and give them visibility over their entire business. From sales to finance, through to service delivery, they needed to see the areas of business that were costing and making them money. Business intelligence, financial transparency and inventory management were key business areas that needed to be evaluated as part of a new platform.

Aquatec’s key business requirements:

  • Remove manual quoting to work order processes and replace with automated workflows
  • Reduce double handling and the risk of errors in the quote to order process
  • Consolidate systems into one unified platform
  • Address manual inventory issues, stock allocation and ability to analyse job costings
  • Improve productivity in the warehouse via bin allocation, inventory tracking and allocation against sales orders
  • Implement a system that unifies Aquatec’s three entities for consolidated reporting, streamlined analysis and the ability to review financial data in real time
  • Significantly improve management of projects and get visibility of tasks, resourcing and transparency across the business departments
  • Address Aquatec’s multiple quote to supply against a single opportunity as part of the CRM management
  • Improve marketing campaign analysis and planning
  • Enable warranty and returns visibility through serial tracking, case management and quote to repair
  • Enable visibility on item usage, stock on hand, demand replenishment, and supplier orders, pricing and performance.

“NetSuite gave us visibility of our deliverables and traceability of our despatches – also we are now reporting on DIFOT (Delivery In Full On Time), which helps us improve our processes and efficiencies for our customers.” Tanya says.

It has been just over twelve months since implementing the system and Aquatec have seen significant productivity improvements in the business. Tanya is now focused on phase two implementation and seeing the company’s continuing growth.

For more information on Aquatec, click here.

MiniFAB

MiniFAB

Jul 17, 2018

Case Study
MiniFAB
LOCATION:
Scoresby VIC 3179
INDUSTRY:
Manufacturing

About MiniFAB

As a business that has seen significant growth, MiniFAB have moved to underpin their future growth by implementing a cloud-based, integrated, advanced manufacturing solution, NetSuite.

Established in 2002, MiniFAB is a privately-held contract engineering firm providing custom development and manufacturing of disposable polymer microfluidic and micro-engineered products. With diverse geographical locations, MiniFAB’s growth into the US and Europe has paved the way for expansion into the global market, having worked on over 900 projects world-wide. A cloud-based business management platform was essential to their global footprint, minimising infrastructure costs and providing a nimble, accessible system anywhere in the world.

Advanced Manufacturing Solution

The Minifab solution provided by Klugo is unique to the Manufacturing industry as it is a complete, end to end Advanced Manufacturing solution that caters to PLM engineering, machine automation, advanced manufacturing, right through to the back end core Financials, CRM and inventory management. NetSuite’s Advanced Manufacturing Suite, together with NetSuite’s SuiteApp Arena is helping manufacturers innovate, ensuring global compliance and reduce costs through a cloud based platform that enables full visibility over their business, with real time business intelligence.
Arena PLM, provides highly regulated medical device companies with a superior enterprise-wide approach to quality. This holistic quality solution offers visibility, cross-functional team collaboration, and long-term tracking of quality resolutions. The system allows manufacturers to meet FDA and other regulations, by managing information to show compliance as well as streamlining management of BOMs, design history files, device master records and change orders.
It was Arena PLM’s decade long industry experience that gave MiniFAB assurance that the solution was the right fit for their business.

Due to NetSuite’s status as a global market leader in ERP solutions and significant continued investment in the product’s development, the business was comfortable investing in the technology, knowing they could be rid of unwieldy upgrades in the future and benefit from over 30,000 global businesses using the platform.

MiniFAB have been a customer of Klugo’s parent company Headland Machinery, however, it wasn’t this connection that made MiniFAB choose to work with Klugo. Dean says it was the “honesty and openness from the Klugo sales team” that played a big part in the decision. “Klugo supported MiniFABs approach, listened to what we wanted, and they are prepared to make it happen,” he says. Dean was also impressed with the implementation methodology of the Klugo team.

“Klugo supported MiniFABs approach, listened to what we wanted, and they are prepared to make it happen,” he says. Dean was also impressed with the implementation methodology of the Klugo team

Annaliese Kloé, Director of Klugo says helping local manufacturers transform their business is extremely rewarding.

“As the Managing Director of Klugo’s parent company Headland Machinery, I have been in the manufacturing space for about 30 years and have seen the effects first hand of software that just gets you by. It’s great to see that Klugo can provide an advanced manufacturing solution that is tailored to MiniFAB’s needs and help them on their path to growth.”