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Allcon

Allcon

Jul 17, 2018

Case Study
Allcon
LOCATION:
Croydon South, Victoria, AUS

About Allcon

Allcon Group have 25 years experience as a specialist supplier to the concrete construction industry, offering a range of products from concrete finishing, power tools, generators, formwork and more. Allcon’s company value proposition is “Saving customers time”, so to support this, Allcon needed an eCommerce platform that would be easy for customers to use and deliver them business efficiency.

SuiteCommerce Advanced was an obvious choice for Allcon as they are already experienced NetSuite users. Having one system that is fully integrated will enable Allcon to maximise their business efficiency as well as create a better customer experience.

Challenges Faced

As a company that prides itself on superior customer service and delivery direct to customer work sites, their previous solution didn’t adequately support their business model or allow for growth.
Harvey Weeks Marketing Manager at Allcon, said their B2B website lacked integration with their current business systems.

“A significant challenge was the lack of integration between our existing website and SuiteCommerce Advanced. The website was the only business system that was ‘outside’ Netsuite,” says Harvey.

Order processing was manual – with customers placing a request for quote online and then each order manually processed by an Allcon customer service team member. Customers were unable to complete their purchase via the site, making the order process longer and increasing Allcon’s cost to service customers.

Allcon’s 3 FTE customer service staff would process up to 150 phone orders per day – they needed a solution to help divert customers online and free up these resources and allow the business to grow.

Business Requirements

Allcon engaged Klugo to develop and implement a NetSuite SuiteCommerce solution that would meet the the purchasing needs of Allcon’s customers and Allcon’s business requirements via a secure B2B website.

This new eCommerce site would need to achieve the following:

  • Ensure it’s easy and fast for customers to order
  • Reflect the Allcon premium delivery service with freight calculations
  • Ability to save orders and come back within a set period
  • Ability to review past orders and reorder
  • Ability to order items on backorder
  • Ability to lookup order status
  • Purchases done with credit card payment – (EziPay payment gateway).

Due to the nature of their businesses, a high percentage of Allcon’s customers also access the website when on site at a job – with up to 40% of website views coming via mobile device. A key requirement was for the website to be fully responsive across any device and allow Allcon’s customers to find product information quickly and place orders no matter where they were.

“The website will continually grow and evolve with the business, as we take on new product ranges and geographical locations. The Klugo team have been excellent to work with.”

Business Requirements

Allcon engaged Klugo to develop and implement a NetSuite SuiteCommerce solution that would meet the the purchasing needs of Allcon’s customers and Allcon’s business requirements via a secure B2B website.

This new eCommerce site would need to achieve the following:

  • Ensure it’s easy and fast for customers to order
  • Reflect the Allcon premium delivery service with freight calculations
  • Ability to save orders and come back within a set period
  • Ability to review past orders and reorder
  • Ability to order items on backorder
  • Ability to lookup order status
  • Purchases done with credit card payment – (EziPay payment gateway).

Due to the nature of their businesses, a high percentage of Allcon’s customers also access the website when on site at a job – with up to 40% of website views coming via mobile device. A key requirement was for the website to be fully responsive across any device and allow Allcon’s customers to find product information quickly and place orders no matter where they were.

Business Improvements

Since implementing the SuiteCommerce Advanced eCommerce solution, Allcon have found that their website has significantly improved business efficiency. Their customers have also responded very favourably, with more and more customers choosing to transact online rather than via phone.

“Importantly, customers love our new website! Our efficiency has been improved in a number of ways – including management of products etc. on the website, and from the fact that existing customers are now purchasing online rather than by phone, which leaves us more time to do more important things such as selling to new customers,” says Harvey.

Now a customer can place an order online, and this goes straight to despatch. Previously, the customer had to phone in and we manually entered the order.

“The website will continually grow and evolve with the business, as we take on new product ranges and geographical locations,”
“The Klugo team have been excellent to work with.” he says.

For more information on Allcon, visit their website here.

MiniFAB

MiniFAB

Jul 17, 2018

Case Study
MiniFAB
LOCATION:
Scoresby VIC 3179
INDUSTRY:
Manufacturing

About MiniFAB

As a business that has seen significant growth, MiniFAB have moved to underpin their future growth by implementing a cloud-based, integrated, advanced manufacturing solution, NetSuite.

Established in 2002, MiniFAB is a privately-held contract engineering firm providing custom development and manufacturing of disposable polymer microfluidic and micro-engineered products. With diverse geographical locations, MiniFAB’s growth into the US and Europe has paved the way for expansion into the global market, having worked on over 900 projects world-wide. A cloud-based business management platform was essential to their global footprint, minimising infrastructure costs and providing a nimble, accessible system anywhere in the world.

Advanced Manufacturing Solution

The Minifab solution provided by Klugo is unique to the Manufacturing industry as it is a complete, end to end Advanced Manufacturing solution that caters to PLM engineering, machine automation, advanced manufacturing, right through to the back end core Financials, CRM and inventory management. NetSuite’s Advanced Manufacturing Suite, together with NetSuite’s SuiteApp Arena is helping manufacturers innovate, ensuring global compliance and reduce costs through a cloud based platform that enables full visibility over their business, with real time business intelligence.
Arena PLM, provides highly regulated medical device companies with a superior enterprise-wide approach to quality. This holistic quality solution offers visibility, cross-functional team collaboration, and long-term tracking of quality resolutions. The system allows manufacturers to meet FDA and other regulations, by managing information to show compliance as well as streamlining management of BOMs, design history files, device master records and change orders.
It was Arena PLM’s decade long industry experience that gave MiniFAB assurance that the solution was the right fit for their business.

Due to NetSuite’s status as a global market leader in ERP solutions and significant continued investment in the product’s development, the business was comfortable investing in the technology, knowing they could be rid of unwieldy upgrades in the future and benefit from over 30,000 global businesses using the platform.

MiniFAB have been a customer of Klugo’s parent company Headland Machinery, however, it wasn’t this connection that made MiniFAB choose to work with Klugo. Dean says it was the “honesty and openness from the Klugo sales team” that played a big part in the decision. “Klugo supported MiniFABs approach, listened to what we wanted, and they are prepared to make it happen,” he says. Dean was also impressed with the implementation methodology of the Klugo team.

“Klugo supported MiniFABs approach, listened to what we wanted, and they are prepared to make it happen,” he says. Dean was also impressed with the implementation methodology of the Klugo team

Annaliese Kloé, Director of Klugo says helping local manufacturers transform their business is extremely rewarding.

“As the Managing Director of Klugo’s parent company Headland Machinery, I have been in the manufacturing space for about 30 years and have seen the effects first hand of software that just gets you by. It’s great to see that Klugo can provide an advanced manufacturing solution that is tailored to MiniFAB’s needs and help them on their path to growth.”