Field Service Operations
Field Service Management Done Right, the First Time.
We Power
We believe automation drives service businesses to thrive, and with our FSM expertise, we help NetSuite and its partners deliver successful projects.
Deliver real value to your customers with service tools.
Empower your team to run complex projects with FSM covered.
Support the service industry with robust solutions.
How we do it
What we do
We plug into your delivery team where you need us most—scoping, configuration, data migration, or rescue. With proven FSM templates and field-tested know-how, we cut through complexity, keep projects on track, and make sure NetSuite FSM delivers for you and your clients.
Benefits
We’ve used NetSuite FSM for more than tirtheen years to improve field operations.
Our team of certified field service experts understand field mobility and NetSuite.
We support your team to deliver a platform that simplifies on-site operations.
Efficient schedule and dispatch
We configure roles and scheduling rules, set up automatic service request assignments, and help you train your customers to match technicians and manage dispatch efficiently.
360-degree field view
We connect operations, billing, work orders, and inventory so you can offer your customers a full 360-degree field view, working with your team to build the right pieces.
End-to-end workflows
We streamline FSM processes across parts, billing, expenses, and customer service, enabling you to deliver smoother, gap-free workflows to your customers.
Field tools and mobility
We configure mobile tools and workflows so your customers’ technicians get accurate data on inventory, service history, and job execution.
On-site transaction processing
We enable on-site quoting, payments, and service requests through the mobile app, helping your team deliver a complete FSM experience for your customers.
Improved job profitability
We help you boost first-time fix rates, barcode scanning, and resource management so your customers can minimise shrinkage and increase profitability in the field.
Enhanced financial visibility
We support your team in configuring contracts, SLAs, and reporting so your customers gain clear visibility into service costs, revenue, and contract profitability.
NetSuite FSM Features
- Schedule and Dispatch
- Equipment Management
- Schedule BoardEasily drag and drop to schedule and dispatch, prioritise, categorise, assign teams, multi-day work orders.
- Technician VisibilityWork order and technician locations mapped in real time help determine optimal job routing and scheduling.
- Service Order CreationCreate service orders for cases, sales, projects, assets, warranties, maintenance, repairs, installations.
- Remote SupportMirror technician app to shadow activity, support, or update records if the technician is in in transit.
Schedule and Dispatch
- Schedule BoardEasily drag and drop to schedule and dispatch, prioritise, categorise, assign teams, multi-day work orders.
- Technician VisibilityWork order and technician locations mapped in real time help determine optimal job routing and scheduling.
- Service Order CreationCreate service orders for cases, sales, projects, assets, warranties, maintenance, repairs, installations.
- Remote SupportMirror technician app to shadow activity, support, or update records if the technician is in in transit.
Schedule and Dispatch
- Preventative MaintenanceProfitability reporting is simplified with preventative maintenance with deep service level reporting.
- Reactive MaintenanceTrigger reactive maintenance with pre-defined plans to ensure all materials are available to complete a job.
- Flexible Asset RecordsAllow technicians in the field to access manuals, guides and documents on their mobile app.
- Warranties and RepairsCreate a full log of warranties/repairs and workflows to maximise the visibility between office and technician.
Equipment Management
- Preventative MaintenanceProfitability reporting is simplified with preventative maintenance with deep service level reporting.
- Reactive MaintenanceTrigger reactive maintenance with pre-defined plans to ensure all materials are available to complete a job.
- Flexible Asset RecordsAllow technicians in the field to access manuals, guides and documents on their mobile app.
- Warranties and RepairsCreate a full log of warranties/repairs and workflows to maximise the visibility between office and technician.
Equipment Management
Unifying Teams
We make FSM part of the bigger picture, integrating service with finance, sales, and operations. Our role is to support your team in configuring a connected solution that works across the business.
What Your Clients Gain with FSM
With NetSuite FSM, give your clients the tools to digitize field service, simplifying jobs, connecting crews, and keeping everything in sync from field to office.
Job completion simplified
Technicians can attach customer and asset details to a service request on their phones, even in remote areas. Offline records sync automatically once reconnected.
Dynamic forms
Empower technicians with custom workflows, checklists and forms for better accuracy. Custom fields help standardize data and validate forms.
Inventory in the field
Maintain detailed stock records using field barcode scans and serial numbers. Reduce shrinkage by tracking real-time consumption and conducting cycle counts.
All transactions in one place
Empower technicians to customize quotes, discounts, and terms on the go. Mobile access to job, customer, and asset history. Efficiently plan routes with quick links to favoured map apps.
Simplify expenses
Technicians can enter expense reports and time sheets and schedule new service requests and work orders from the mobile app.
Industries We Know Well
Field Service Providers
Dispatching techs, tracking service calls, and managing maintenance is precision work. Klugo uses NetSuite FSM to streamline dispatching and provide real-time updates, enhancing communication, service delivery, customer support and billing.
Wholesale Distributors
Coordinating asset installation schedules, tracking job progress, and managing field teams are challenging for distributors. Klugo uses NetSuite FSM to provide real-time tracking and team coordination, ensuring installations are completed on time and within budget.
Manufacturers
Struggle with scheduling techs, tracking assets maintenance, and managing service calls. Klugo uses NetSuite FSM to optimise technician schedules and track asset performance, leading to quicker response times and more efficient maintenance.